AAASSU Field Operations Onboarding Portal

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Team Members

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Currently Onboarding

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Fully Onboarded

90

Days to Full Productivity

📌 Onboarding Overview

The AAASSU Field Operations onboarding program is a comprehensive 90-day journey designed to transform new hires into fully productive team members aligned with our Members First philosophy.

Week 1-2

Orientation & Foundation

Week 3-6

Skills Development

Week 7-12

Full Integration

🎯 2026 AIP Objectives

Revenue Target$23.6M

Cannot Complete Rate13.3% → <5%

Training Program CompletionAll Territories

⚡ Quick Actions

👥 Team Roster & Onboarding Status

Name	Role	Territory	Start Date	Level	Day	Status	Manager	Actions

📚 Pro Level System - Requirements & Required Courses (L1-P5)

Level 1 - Entry-Level Technician Days 1-14

Foundation training and basic skills development - Complete all courses before advancing to L2

📋 Performance Requirements

Complete all HR/compliance paperwork
Understand G$D philosophy & Members First
Navigate CRM and dispatch systems
Complete min 5 ride-alongs
Pass L1 written assessment (>80%)

🔧 Required Tools

Multimeter - Voltage/current/resistance
Cable Crimper - Secure connectors
Punch Down Tool - Terminate wires
PPE - Safety gear

📚 Required Courses (L1)

HR: State Tech License
ADC: ADC Onboarding
AAA UNIV: Fulcrum
AAA UNIV: WL Qolsys
AAA UNIV: Basic Electronics Theory

📹 ADC Video Courses (Level 1):

Monitoring & Integrations Basics VDB770 Doorbell Installation MobileTech Instructional Video Why Alarm.com for Business 6 Best Practices Customer Experience: Getting Started! Customer Website and App Automation & Energy Explore the Alarm.com Platform Smart Tip - Arming Reminders Smart Tip - Arming Schedules

ESA: Certified Alarm Technician Level 1 (~14 hrs, $440)

NTC: OSHA 10 Safety Training (~10 hrs, $60-100)

Level 2 - Intermediate Technician Days 15-30

Supervised field work and technical skill building - CC rate <15%, Customer sat >85%

📋 Performance Requirements

Perform basic installations (supervised)
Complete standard service calls
Accurate documentation
CC rate <15%
Customer satisfaction >85%
Pass L2 practical assessment

🔧 Required Tools

Cable Tester - Verify cable integrity
Laptop - Configure systems
Drill & Bits - Install hardware
Labeling Tools - Organize cables

📚 Required Courses (L2)

AAA UNIV: OSHA Familiar
AAA UNIV: AAA Ethernet Training
AAA UNIV: AAA Butt Set
AAA UNIV: AAA Meter Theory & Testing

📹 ADC Video Courses (Level 2):

Z-Wave Instructional Videos Video Instructional Videos ADC Installer Tools ADC On-Site Wrap Up Smart Thermostat Installation Pro Series Cameras Overview ADC Networking Security 101 Pro Series CSVR Overview Multi-Location Management

ESA: Electronic Access Control (~14 hrs, $440) Video System Technologies (~14 hrs, $440)

Smart Tips: Business Hours, Business Reports, Grant Mobile Credentials, Pause Trouble Beeps, Push Notifications, User Codes, Video Analytics

Level 3 - Advanced Technician / Lead Days 31-60

Independent field operations - 15-20 jobs/week, CC rate <10%, Customer sat >90%

📋 Performance Requirements

Independent standard installations
Troubleshoot common issues
15-20 jobs per week
CC rate <10%
Customer satisfaction >90%
NEC code compliance

🔧 Required Tools

Advanced Network Tester
PoE Injector - Power IP devices
Laptop with Design Software

📚 Required Courses (L3)

AAA UNIV: Hardwire Takeover Systems
AAA UNIV: Digital Watchdog
AAA UNIV: Blue Prints Reading
AAA UNIV: Hardwire Translators
AAA UNIV: Remote Troubleshooting

📹 ADC & Vendor Courses (Level 3):

HW DoorBell Remote Video Monitoring Console Proactive Video Deterrence Third-Party Camera Integration Commercial Video Installation Business Activity Analytics

Access Control: Brivo Introduction & Access Overview Brivo Mobile Pass Introduction to Access Control

Video Systems: Eagle Eye Bosch/Radionix Digital Watchdog Deep Dive

Certifications: NICET Level 1 ($230 exam) ESA Certified Systems Integrator (~20 hrs)

Level 4 - Specialist / Engineer Days 61-90

Full productivity and mastery - 20-25 jobs/week, CC rate <5% (AIP TARGET), Customer sat >95%

📋 Performance Requirements

Handle complex installations
20-25 jobs per week
CC rate <5% (AIP TARGET)
Customer satisfaction >95%
First-call resolution >85%
Mentor L1-L2 technicians

🔧 Required Tools

Enterprise Design Software - CAD
Cloud Management Tools
Advanced diagnostic equipment

📚 Required Courses (L4)

NTC: NICET 2 ($315 exam)
NTC: NICET 3 (optional)
AAA UNIV: FA 4 (Fire Alarm)
AAA UNIV: Notifier, Firelite, Siemens

🔥 Specialist Certifications (Level 4):

ASCR 4 (Sprinkler) Kitchen Hood Clean Agent Hazmat Certified HW, WL, Fire Trainer Certified Security Project Manager (CSPM)

Fire Alarm: NICET Level I/II Fire Alarm Prep ($475-800)

Pro Levels (P1-P5) - Excellence Track 90+ Days

Advanced specialization and leadership development - 25+ jobs/week consistently

🌟 P1-P2: Specialist

25+ jobs/week consistently
Commercial installation capable
Training new hires
Advanced troubleshooting
Territory efficiency expert

⭐ P3-P4: Expert

Territory leadership
Quality assurance role
Complex project management
Escalation resolution
Process improvement

👑 P5: Master

Regional expertise
Training program development
Leadership pipeline
Strategic initiatives
Certified Trainer status

📊 Training Hours Summary by Level

Level	ADC Courses	AAA UNIV	ESA Certifications	NICET	Est. Total Hours
L1	~5 hrs	~8 hrs	14 hrs (CAT1)	10 hrs (OSHA)	~37 hrs
L2	~6 hrs	~6 hrs	28 hrs (EAC+Video)	-	~40 hrs
L3	~8 hrs	~10 hrs	20 hrs (CSI)	Varies (L1)	~45 hrs
L4	~4 hrs	~12 hrs	-	Varies (L2/L3)	~30+ hrs
P1-P5	Ongoing specialization and leadership development				Continuous

📚 Complete Training Course Catalog by Level

📊 Your Course Progress

Level 1

Level 2

Level 3

Level 4

Onboarding Responsibilities by Role

🎯 Manager/Supervisor

Pre-Arrival

Review candidate background
Prepare onboarding schedule
Assign mentor/buddy

Week 1

Welcome meeting
Team introductions
Set expectations
Schedule ride-alongs

Ongoing

Weekly 1:1 meetings
30/60/90 day reviews
Goal setting & coaching

💼 Human Resources

Pre-Arrival

Process offer letter
Background check
Drug screening

Day 1

I-9 verification
Benefits enrollment
Policy acknowledgments

Ongoing

Benefits questions
30-day check-in
Compliance tracking

💻 IT Department

Pre-Arrival

Order equipment
Create email account
Provision system access

Day 1-2

Equipment distribution
Login setup assistance
Mobile app installation

Ongoing

Technical support
Access troubleshooting

📚 Training Team

Week 1

G$D/Culture training
Product knowledge basics
Safety protocols

Weeks 2-4

Technical skills labs
Certification prep
Assessment administration

Ongoing

Level certifications
Advanced training
Pro track development

⚙️ Operations

Pre-Arrival/Day 1

Vehicle assignment
Tool kit preparation
Uniform distribution

Week 1-2

Territory mapping
Dispatch training
SLA standards review

Ongoing

Performance metrics
Quality assurance
Schedule optimization

🆕 New Hire

Pre-Arrival

Submit all documentation
Complete pre-read materials

Week 1-2

Active participation
Complete all training
Pass assessments

Ongoing

Meet performance targets
Pursue certifications
Embrace G$D culture

➕ Add New Team Member

Field Operations Portal

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90

📚 Pro Level System - Requirements & Required Courses (L1-P5)

📚 Complete Training Course Catalog by Level

🏢 HR & Compliance

🎓 AAA University

🛡️ ESA Certifications

⚠️ Safety

📹 ADC (Alarm.com) Courses

🎓 AAA University

🛡️ ESA Certifications

📹 ADC Courses

💡 Smart Tips

🎓 AAA University

📹 ADC Courses

🔐 Access Control

📹 Video Systems

🛡️ Certifications

🔥 Fire Alarm Certifications

🎓 AAA University Specialist

⚡ Specialist Tracks (Choose Path)

👔 Leadership Certifications

HR & Admin

IT & Equipment

Day 1 - Orientation

Days 2-5 - Foundation & Assessment

30-Day Checkpoint

60-Day Checkpoint

90-Day Completion

Required Certifications

Vehicle & Safety

Onboarding Responsibilities by Role

Pre-Arrival

Week 1

Ongoing

Pre-Arrival

Day 1

Ongoing

Pre-Arrival

Day 1-2

Ongoing

Week 1

Weeks 2-4

Ongoing

Pre-Arrival/Day 1

Week 1-2

Ongoing

Pre-Arrival

Week 1-2

Ongoing